SUPPORT & FAQ

[spb_toggle title=”Everywhere in the world are different voltage and plug ins. Can you make sure that the light also works for me?” open=”false” width=”1/1″ el_position=”first last”]

We are going to check your location first and make sure that the product will work once you get it. Don’t worry about it. You will get also the right plugin for your power outlet.

[/spb_toggle] [spb_toggle title=”Can I use the WOODEN-Products world wide?” open=”false” width=”1/1″ el_position=”first last”]

The product DICE is designed for either 110V or 230V AC. All other products of WOODEN have a wide range of input which means they work worldwide except Japan. Japan has 100V AC. For Japan, we will make you a special version if this is needed.

[/spb_toggle] [spb_toggle title=”Can I choose the wood and colour like on your website?” open=”false” width=”1/1″ el_position=”first last”]

No problem. After contacting us,  we are going to send you an email and make sure that you will get the right wood and colour.

[/spb_toggle] [spb_toggle title=”Can I use the WOODEN products outdoors?” open=”false” width=”1/1″ el_position=”first last”]

DICE and BEAM have a protection class of IP 65 and are designed for outdoor use. The TUBE product is just for indoors.

  • IP XX = International Protection
  • IP 6X = Protection against powerful water jets
  • IP X5 = Protection against water jets from any angle

[/spb_toggle] [spb_toggle title=”How about the standby power when I turn off my BEAM with my smart device?” open=”false” width=”1/1″ el_position=”first last”]

The performance is almost not measurable because we use Bluetooth 4.0 and the power consumption is in mW range.

[/spb_toggle] [spb_toggle title=”Do I have to be careful when cleaning the lamp?” open=”false” width=”1/1″ el_position=”first last”]

Since all our products are powder coated or stainless steel and the wood is protected by glass you can easily clean it with almost every detergent. But to make sure we would suggest to use normal glass cleaner.

[/spb_toggle] [spb_toggle title=”Does the Lamp produce any heat when it’s turned on for a long time?” open=”false” width=”1/1″ el_position=”first last”]

All of your Lamps have a great cooling system. Even by leaving the lamp on 24/7 you won’t burn your fingers. Each lamp gets a bit warmer than the human body temperature (approx. 40°C). Where do you make the products? Each lamp is handmade in Germany.

[/spb_toggle] [spb_toggle title=”Can I change or cancel my perk?” open=”false” width=”1/1″ el_position=”first last”]

Indiegogo policy dictates that campaign owners have no ability to adjust perk selections. That means we cannot upgrade your perk, we cannot change your perk and we cannot cancel your perk. Please note that contributions made on indiegogo are also non-refundable.

[/spb_toggle] [spb_toggle title=”What is the Warranty?” open=”false” width=”1/1″ el_position=”first last”]

We provide a five (5) year warranty. Because we know that we produce a really high quality.

[/spb_toggle] [spb_toggle title=”Where do I pay for shipping?” open=”false” width=”1/1″ el_position=”first last”]

Shipping costs are added in the additional donation field when you back up the campaign as well as in the perks (Shipping Add-On) if you missed it.

[/spb_toggle] [spb_toggle title=”How is the shipping handled?” open=”false” width=”1/1″ el_position=”first last”]

We will be shipping via UPS mail with delivery tracking confirmation. International shipments will be sent via UPS or DHL with a tracking number as well.

[/spb_toggle] [spb_toggle title=”Can you ship the Lamp worldwide?” open=”false” width=”1/1″ el_position=”first last”]

YES.

[/spb_toggle]